Your account

If you're having trouble accessing your Account, check that you're using the email address linked to your Account and reset your password if required. If you still need assistance, please contact our Customer Service Team on 1300 775 888.

The Dream Home app is coming soon. Once available, you'll be able to use it to browse current draws, buy tickets, view your current and previous tickets, manage your account and keep up to date with important Dream Home Art Union updates.

If you're a VIP Club member, you will also be able to use your Account to view and manage your VIP Club subscription and access eligible VIP Rewards.

Once the app is available, you'll be able to download it from the App Store or Google Play by searching Dream Home.

Updating your information is secure, easy and convenient. You can update your contact information and payment details by logging into My Account via the website or App (coming soon).

If you have any issues logging in or resetting your password, please contact our Customer Service Team on 1300 775 888 for assistance.

How to choose a secure password

To help keep your account and details secure, your password must contain:

1. A minimum of 10 characters
2. A mix of letters and numbers. For additional security we strongly recommend including one of the following limited special characters: ! @ $ ^ * ( )

We also strongly suggest you use a passphrase (a string of uppercase/lowercase letters, numbers and symbols, e.g. ILik3JohnGri$h@m) that you can easily remember, but is hard to guess.

How to secure your password

• Do not share your passwords with anyone.
• Do not write your passwords down anywhere.
• Make it unique. Reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
• If you have many accounts across many different sites, consider using passphrases instead of passwords.

If you'd like to close your Dream Home Art Union account, our Customer Service team can help.

Please note that if you have tickets in an active draw, or Bonus Funds to spend, we won't be able to close your account until the draw has been finalised and the Bonus Funds utilised.

To request account closure, please contact our Customer Service Team on 1300 775 888.