VIP Rewards

New VIP Club members with a subscription of $50 or more can access up to 20,000 Velocity Points subject to the satisfaction of eligibility criteria.

1. Join the Dream Home Art Union VIP Club online
2. Link your Velocity membership ID (first name, last name and member ID). You can link your account in the final step of setting up your subscription or afterwards by logging into My Account and looking for Velocity Frequent Flyer under Settings. To be eligible for the 20,000 Velocity Points offer, you must link your Velocity membership ID by your second monthly payment date. New VIPs with a subscription of $50 or more who link their Velocity Membership after the date their second monthly payment is due are not eligible for the Sign-Up Offer but may be eligible for the Link Bonus Offer.

Existing VIPs with a subscription of $50 or more who link their Velocity Membership can access up to 15,000 Velocity Points subject to the satisfaction of eligibility criteria.

Log in to My Account to link your Velocity membership details (first name, last name and member ID) to your existing subscription of $50 or more.

Not a Velocity member? Join for free here. Velocity Membership Terms and Conditions apply.

For more information on the eligibility criteria please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

New VIPs with a subscription of $50 or more who have linked their subscription to their Velocity Membership on or prior to the date of their second monthly payment date, are eligible to receive up to 20,000 Velocity Points.

Velocity Points are awarded over a 12 month period and are subject to you continuously maintaining your subscription of $50 over that period. The Velocity Points will be awarded as follows:

• A one-time award of 10,000 Velocity Points will be made after receipt of the second monthly payment.
• After your third successful monthly payment, 1,000 Velocity Points will be awarded following every successful monthly payment up to a maximum of 10 months. A subscription of $50 or more must be maintained to continue receiving Velocity Points.
• The offer is capped at a total of 20,000 Velocity Points per eligible subscription.
• New VIPs with a subscription of $50 or more who link their Velocity Membership after the date their second monthly payment is due are not eligible for the offer but may be eligible for the Link Bonus Offer.
• The offer is not available in conjunction with the Link Bonus Offer.

For more information and full terms and conditions, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

Existing VIP Club members with a subscription of $50 or more who have linked their Velocity Membership are eligible to receive up to 15,000 Velocity Points.

Velocity Points are awarded over a 12 month period and are subject to you continuously maintaining your VIP Club $50 subscription over that period. The Velocity Points will be awarded as follows:

• A one-time award of 5,000 Velocity Points will be made after receipt of your second monthly payment after linking your subscription to your Velocity account.
• After your third successful monthly payment, 1,000 Velocity Points will be awarded following every successful monthly payment up to a maximum of 10 months. A subscription of $50 or more must be maintained to continue receiving Velocity Points.
• The offer is capped at a total of 15,000 Points per eligible subscription.
• This offer is not available in conjunction with the Sign-Up Bonus Offer.

For more information, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

VIPs can earn up to a total of 20,000 Velocity Points. If you've stopped receiving Points, you may have reached the offer limit of the offer you qualify for.

You should also check if your subscription remains eligible.

• Is your chosen subscription $50 or greater?
• Have you missed a monthly payment?
• Have you paused or cancelled your subscription?
• If you fail to make a monthly payment for your subscription, you will cease to satisfy the eligibility requirements of the offer you qualify for and will no longer be eligible for Velocity Points resulting in offer termination. If your monthly payment is overdue, you will have until your next monthly payment date to ensure the outstanding payment is received.

For more information on eligibility, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

You can check your linked Velocity membership details in My Account. Simply log in to My Account to confirm your Velocity membership information is present.

To view your Velocity Points balance or further information on your Velocity membership, visit the Velocity website.

If you cancel or pause your VIP Club subscription, any remaining Velocity Points you might be eligible for under the Dream Home Art Union Velocity Points Promotion will be forfeited.

For more information, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

If you fail to make a monthly payment for your subscription, you will cease to satisfy the eligibility requirements of either offer and will no longer be eligible for Velocity Points resulting in offer termination. If your monthly payment is overdue, you will have until your next monthly payment date to ensure the outstanding payment is received.

For more information on eligibility, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

VIP Club members can earn Velocity Points when they link a new eligible subscription or when they link an existing eligible subscription. The purchase of additional Dream Home Art Union tickets in addition to the tickets included in an eligible subscription will not earn Velocity Points.

For more information, please see the Dream Home Art Union Velocity Promotion Terms and Conditions.

Discounts & Offers is an exclusive benefit available to VIP Club members at no extra cost. It gives members access to savings on everyday spending from hundreds of popular retailers and brands across categories including dining, entertainment and lifestyle.

Visit our VIP Rewards page for more information.

To access Discounts & Offers, log in to My Account via our website or App (coming soon) and look for Rewards under the Account menu. You will need to be a VIP Club member and have both an email and mobile on your account for security purposes.

We've included this extra level of security to help keep your purchases secure.

Discounts & Offers is only available to eligible VIP Club members with an active subscription. In order to access this benefit, VIPs need to ensure they have entered a valid email address and mobile number on their Dream Home Art Union account for security purposes.

Upon entry to Discounts & Offers, VIPs will be automatically sent an SMS message with the security code that needs to be entered.

If you don't receive the code, check your mobile number is correct in My Account.

If your security code isn't working, it may have expired. Request a new code and try again. For security reasons, you may be temporarily locked out if you request too many codes in a short period. Please wait 15 minutes before trying again.

If you enter the security code incorrectly too many times, your account may be locked. Please contact our Customer Service Team on 1300 775 888 or [email protected] for assistance.

We have enabled an extra level of security to protect your purchases through Discounts & Offers. Your purchases should be treated like cash, which is why we'll send you a unique code via SMS to your mobile each time you use the benefit.

Your Discounts & Offers account uses the details saved on your Dream Home Art Union account, including your name, email address and mobile number. Any changes you make to these details will be reflected in Discounts & Offers the next time you log in.

You can update your email address and mobile number by logging in to My Account. If you need to update your first name or surname, please contact our Customer Service Team on 1300 775 888 for assistance.

If you cancel your VIP Club subscription, you'll no longer be able to access Discounts & Offers.

If you pause your VIP Club subscription, you won't be able to access Discounts & Offers while your subscription is paused.

Once your pause period ends and your subscription becomes active again, your access will be restored. Your purchase history, saved payment methods and previous purchases will be retained.

Any purchases made through Discounts & Offers will be delivered to your email address ready to use. You are not required be an active VIP Club member to use your purchases once they have been delivered.

To locate vouchers, simply look for the emails from [email protected] in your inbox. Vouchers will also remain valid up until their expiry, regardless of whether you are an active VIP Club member.

Please contact our Customer Service Team on 1300 775 888 for assistance.

Please contact our Customer Service Team on 1300 775 888 or [email protected].

Once you've logged in, you'll find a dedicated FAQ section within Discounts & Offers that covers more specific topics, including purchases, eGift Cards, vouchers, payments, refunds, balances, expiry dates and troubleshooting.